1. Login
  2. View Bookings
  3. Checkout

Terms

Course Bookings

Courses can be booked online, by post or by telephone. Your booking is only confirmed once payment has been made. Once a course is fully booked, we operate a waiting list on a first come, first served basis. Once you have made payment, you will be emailed a receipt and sent an email confirmation within an hour. If you have not received a confirmation within 24 hours, please contact us.

All course programmes are indicative, and alterations may be made if deemed necessary to ensure that we are teaching the most up to date and relevant content.

Book orders will be dispatched within 2 working days by 1st Class post. If you have not received your order within 5 working days, please contact us.

Any discounts can only be applied at the time of purchase - NO discounts can be applied retrospectively. Only 1 discount can be applied per order. Discounts for booking 2 courses or with a friend only apply to our 1 day courses, and both spaces must be booked in the same order.

No audio or video recording is permitted at any of our courses.

Our terms and conditions are subject to change, although we will always honour the terms in place at the time of your booking. The date the terms were last updated will always be stated on the website.

Last updated: 3rd February 2016

Cancellation terms

If you wish to cancel your booking, you must do so via email at: info@emedica.co.uk. The request must clearly stipulate that you wish to cancel your course.

You will be entitled to a refund according to the following policy:

CANCELLATION 22 days or more BEFORE course date : Full refund LESS £35 cancellation fee
CANCELLATION 21 or fewer days BEFORE course date: no refund unless the course is full and we are able to replace you, in which case we will offer a full refund LESS £35 cancellation fee.
Please note that if you are unable to attend on the day for any reason, you will not be entitled to any refund.

In the case of multiple bookings, cancellation charges and amendment fees are applied for EACH course or place cancelled separately. If you received a multiple booking discount, this will be deducted from the refund in addition to the cancellation fee.

Course amendments:

If you wish to amend your course date, you need to notify us by email at least 22 days before the date of the course you have booked. All swaps are subject to availability and can only be requested for a different date within 6 months of the original course date. All swaps are subject to a £35 course amendment fee.

Any requests for amendments 21 days or less before a course are considered cancellations, with conditions as stated above.

Cancellation by Emedica

In the unlikely event that Emedica has to cancel a course, we will inform you as soon as possible. You will be entitled to a FULL refund OR we will book you onto an equivalent course if available (whichever you prefer). Emedica will not reimburse any travel or associated fees.

Certificates of Attendance + Receipts:

A receipt is provided via email at the time of purchase. Certificates of attendance are provided on request for courses attended within the last 12 months at no additional charge. Requests for certificates of attendance or receipts for courses attended more than 12 months ago are subject to a £10 fee for each certificate or receipt.

Tax Charges

All prices include VAT at the prevailing rate (20%)

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption and processed by Sagepay on their ultra secure servers. Emedica Ltd will never see your credit card details.

Telephone: 0121 744 6433 email: info@emedica.co.uk